Refund policy

Canna-Paint Return & Refund Policy

 

We're All About That Fresh Coat—But Let's Keep It Smooth

At Canna-Paint, we craft packaging that's as vibrant as your extracts and as reliable as your favorite rig. That said, our return policy is designed to protect the artistry in every custom piece while ensuring quick fixes for shipping hiccups. We stand by our products 100%, but due to the nature of cannabis-compliant packaging (and those one-of-a-kind designs), returns are limited. Read on for the deets—transparency is our terp.

 

What We Accept for Returns 

Damaged in Transit: If your jars, caps, or other goodies arrive cracked, crushed, or otherwise roughed up by the carrier (think: shattered glass from a bumpy ride), we'll make it right. Snap pics of the damage and packaging upon unboxing—we'll cover replacements or refunds, no sweat. 

Our Brush Slip-Ups: If we goofed on a custom job (like colors off the mark or specs not matching your approved proof), we'll remix it right—replacements on us, no questions. Just flag it quick with side-by-side pics.

Timeframe: Report issues within 7 days of delivery. After that, they are all yours.

 

What We Can't Return (Sorry, Not Sorry) 

To keep your custom vibes intact and our production humming: 

- Custom Designs: Anything personalized—like UV-printed logos, strain-specific labels, or that Canna-Paint glow-up—is final sale. You of course will approve the proofs before we print a drop but once the ink hits the glass (or plastic), it's your masterpiece. 

- Undamaged Products: Opened or unopened, if it's arrived mint and just isn't the vibe? All sales final. (Pro tip: Double-check sizes and specs before checkout—our product pages are packed with deets.) 

- Hygiene/Compliance Items: Bulk packaging like child-resistant caps or concentrate jars can't be restocked once handled, per cannabis regs. 

- Clearance or Final Sale Items: Marked as such? Non-returnable, full stop. 

 

How to Kick Off a Return 

1. Hit Us Up: Email service@canna-paint.com with your order #, damage pics, and a quick note on what went sideways. We'll review within 48 hours. 

2. We'll Guide You: If approved, we'll send a prepaid label or replacement—your call. 

3. Refund Real Talk: Processed back to your original payment method within 5-7 business days of us receiving the return (if applicable). Shipping costs? On us for damages; otherwise, you're golden on the outbound. 

 

A Few More Strokes 

- International Shipments: Carrier liability applies— we'll assist, but customs is its own beast. 

- Questions? We're here to vibe—chat live on Shopify or shoot us a line. Your satisfaction is our high. 

 

*Last Updated: October 11, 2025. Policies subject to change; we'll always notify via email.*